Reference

What Our Legal Terms Mean for You

Access to 3dos depends on your local law and whether your region is eligible — we keep these terms clear so you know exactly where you stand. Your account, your wallet activity through bKash, Nagad, or Rocket, and your data are all covered here.

Jurisdiction-Dependent AccessAccount Holder RightsData & Privacy CoveredBangladesh-Relevant Terms
3dos What Our Legal Terms Mean for You
LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about your rights, account status, or how our terms apply to your situation, our support team handles legal and account queries directly. Reach out through any of the channels below and we will respond with the relevant policy detail.

Live Chat Start a chat from the account menu for real-time help with terms queries, account access questions, or eligibility concerns tied to your region.
Email Support Send detailed legal or account queries to our support address. We aim to respond with a substantive answer, not a template reply, within one business day.
Account Help Centre The Help Centre inside your account covers common legal questions — account closure, data requests, wallet verification, and dispute steps — without needing to contact us directly.
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

We hold your account data only as long as it is needed for the purpose it was collected — or as required by applicable law. You can request a copy of your data or ask us to correct inaccurate records by contacting support with your verified account details.

Data Retention We keep your account and transaction records for the period required under applicable law. Once that period ends, data is deleted or anonymised in line with our internal retention schedule.
Cookie Use We use cookies to keep your session active across mobile and desktop, remember your wallet preference — bKash, Nagad, or Rocket — and measure how the platform performs for your device.
Account Security Your account is protected by OTP verification on login and on withdrawal requests. If you notice unrecognised activity, lock your account immediately from the security tab and contact support.
Requesting Changes To update, correct, or request deletion of your personal data, contact support from your verified account. We will confirm receipt and complete the request within the timeframe required by applicable law.

Common Legal Questions from Our Users

These are the questions we hear most often about our terms, your rights, and how policy applies to your account in Bangladesh.

Access depends on your local law and whether your region is eligible. We recommend confirming that using this platform is permitted under the laws that apply to you before opening an account.

Yes. Contact support from your verified account and request a data export. We will confirm receipt and provide your data within the timeframe required under applicable law.

Transaction records are retained for the period required by applicable law even after account closure. After that period, records are deleted or anonymised per our retention policy.

Contact support with your account details and a clear description of the decision you are disputing. We will review it against our terms and respond with a written outcome within a reasonable timeframe.

Yes. We notify registered account holders through their verified contact method before material changes take effect. Continuing to use the platform after that point means you accept the updated terms.

Contact support and request account closure. Any verified balance in your wallet will be processed for withdrawal to your linked bKash, Nagad, or Rocket account before closure is finalised.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.